IMPORTANT INFORMATION
Please read before filling in the booking form.
1. What is included in the hire?
- The vehicle and equipment for the period of hire (see EQUIPMENT page for full list of equipment and bedding included). Note, bedding and tea towels are included, other towels are not.
- Unlimited mileage in the UK. We may be able to provide cover for travel to Ireland and Europe – please speak to us if you wish to travel overseas.
- Fully comprehensive vehicle insurance – see below.
- AA membership – breakdown and roadside assistance, tow to garage or back to us if necessary.
- Membership of the Camping and Caravanning Club – the main benefit being discounts at many campsites.
2. Insurance
Included in the hire is fully comprehensive insurance for drivers between the ages of 25 and 70 with full, clean, UK or EU driving licenses, who have not made more than one “at fault” claim in the past three years on any motor insurance. Drivers who do not meet these criteria may still be insured, but there may be an additional premium or excess – please ask us for a quote. The standard excess on the policy is £500 for which the hirer of the vehicle will be liable if a claim is necessary.
3. Driver Restrictions
Drivers must be between 25 and 70 years of age.
Drivers must hold and have held a full valid UK or EU driving licence for the past 2 years
Drivers must not have made more than 1 “at fault” claim on any motor insurance policy in the last 3 years.
Proof of identitiy must be provided for each driver prior to the start of hire. This must include their photocard driving licence and paper counterpart, and proof of address (utility bill or bank statement less than 3 months old)
It may be possible to provide insurance for drivers who do not fully comply with these conditions. Please discuss this with us at the time of booking and we will obtain a quote from our insurance company.
Damage to tyres is excluded from the insurance cover and the hirer will be fully responsible for the replacement of damaged tyres.
4. Booking and Deposit
Upon receipt of an on- line booking form opposite, we will contact you to confirm availability and arrange payment of your deposit. Provisional bookings will be reserved for one week pending receipt of a non-refundable deposit. The deposit required is £100 for a short break or week-end booking, and £250 per week for longer bookings.
Payment can be made by debit or credit card, cheque or by electronic funds transfer. Payment of the balance is normally 6 weeks before the hire begins. In the case of late bookings, cleared funds must be received before the hire begins.
In addition, a security deposit of £750 is required in case of damage to the vehicle. This can be paid by cash or credit card prior to the commencement of hire.
5. Collection and Return
Collection of the vehicle is at 4pm on the first day of your holiday, and return is at 11am on the last day of hire.
Please allow at least one hour for the collection and return of your camper van. Before you leave us we need to give you a demonstration of all the features of your camper, and there are a few forms to fill in for insurance and other purposes.
We will provide you with a full tank of petrol at the start of your holiday, and we ask that you return the camper with a full tank at the end. (Our campers run on unleaded petrol, or biofuel, or a mixture of the two!)
We will store your car for you on our premises while you are away. Please leave your keys with us in case we have to move vehicles around.
Please advise us if you are going to be late returning the vehicle. This can give us problems getting the vehicle ready for the next hire, and you may be driving uninsured. We realise that sometimes delays are not your fault, but we reserve the right to charge £50 per hour for late returns.
Please return the vehicle clean, and in the same good condition that it was in when you collected it from us. Please empty the toilet before returning the vehicle. If the vehicle needs more than routine cleaning we will charge a valeting fee of £100.
6. Location
We are at: 83 Wells Road, Malvern, WR14 4PB.
You can see a Google map of our location on our CONTACT US page.
You may need to enter “2 Peachfield Road” (which is our neighbour’s property) into your Sat Nav.
Our phone numbers are: 01684 893588 or 07515 686322
7. Cancellation
In the event of cancellation more than 6 weeks prior to the start of the hire, the non refundable deposit will be retained by us but you will not be liable for any further costs. We are not under any obligation to transfer deposits to alternative booking dates, but will endeavour to do so where possible. Within 6 weeks of the hire commencement date, the full hire charge will be payable. Please take out personal holiday insurance so that you are covered in the event of late cancellation.
8. Optional extras
We offer various optional extra services, including hire of an awning, campsite booking service, food hamper, airport or station collection service, and any other additional service or items agreed. Charges for these items are listed on the RATES page.
9. Terms and Conditions
Please ensure you have read our full TERMS & CONDITIONS